:root{--primary-blue: #1E40AF;--primary-blue-hover: #1D4ED8;--primary-blue-active: #172554;--primary-blue-light: #EFF6FF;--primary-blue-border: #BFDBFE;--accent-yellow: #E4A61A;--accent-yellow-deep: #B8790C;--accent-yellow-light: #FEF3C7;--accent-yellow-border: #FDE68A;--accent-yellow-glow: rgba(228, 166, 26, .25);--status-online: #10B981;--status-online-bg: #ECFDF5;--status-busy: #F59E0B;--status-busy-bg: #FFFBEB;--status-offline: #94A3B8;--status-offline-bg: #F1F5F9;--status-danger: #EF4444;--status-danger-bg: #FEF2F2;--bg-app: #F8FAFC;--bg-card: #FFFFFF;--bg-subtle: #F1F5F9;--border-light: #E2E8F0;--border-strong: #CBD5E1;--text-main: #0F172A;--text-body: #334155;--text-muted: #64748B;--text-light: #94A3B8;--font-sans: "IBM Plex Sans", -apple-system, BlinkMacSystemFont, sans-serif;--font-display: "Space Grotesk", -apple-system, BlinkMacSystemFont, sans-serif;--font-mono: "JetBrains Mono", monospace;--shadow-xs: 0 1px 2px 0 rgba(15, 23, 42, .05);--shadow-sm: 0 1px 3px 0 rgba(15, 23, 42, .08), 0 1px 2px -1px rgba(15, 23, 42, .08);--shadow-md: 0 4px 6px -1px rgba(15, 23, 42, .08), 0 2px 4px -2px rgba(15, 23, 42, .06);--shadow-lg: 0 10px 15px -3px rgba(15, 23, 42, .08), 0 4px 6px -4px rgba(15, 23, 42, .04);--shadow-xl: 0 20px 25px -5px rgba(15, 23, 42, .1), 0 8px 10px -6px rgba(15, 23, 42, .06);--shadow-blue: 0 10px 25px -5px rgba(30, 64, 175, .25);--radius-sm: 6px;--radius-md: 12px;--radius-lg: 16px;--radius-xl: 24px;--radius-full: 9999px}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-sans);background-color:var(--bg-app);color:var(--text-body);line-height:1.5;-webkit-font-smoothing:antialiased;min-height:100vh}h1,h2,h3,h4,h5,h6{font-family:var(--font-display);color:var(--text-main);font-weight:700;line-height:1.25}a{color:var(--primary-blue);text-decoration:none;transition:color .15s ease}button{font-family:inherit;cursor:pointer;border:none;background:none}input,select,textarea{font-family:inherit;font-size:14px;color:var(--text-main)}.mono{font-family:var(--font-mono)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;font-family:var(--font-display);font-weight:600;font-size:14px;padding:10px 18px;border-radius:var(--radius-md);transition:all .15s ease;white-space:nowrap}.btn-sm{padding:6px 12px;font-size:13px;border-radius:var(--radius-sm)}.btn-lg{padding:14px 28px;font-size:16px;border-radius:var(--radius-md)}.btn-primary{background:linear-gradient(135deg,#1e40af,#1d4ed8);color:#fff;box-shadow:0 2px 4px #1e40af33,0 0 0 1px #e4a61a33;position:relative}.btn-primary:hover{background:linear-gradient(135deg,#1d4ed8,#2563eb);box-shadow:var(--shadow-blue),0 0 10px #e4a61a40;transform:translateY(-1px)}.btn-primary:active{background-color:var(--primary-blue-active);transform:translateY(0)}.btn-secondary{background-color:#fff;color:var(--text-main);border:1px solid var(--border-light);box-shadow:var(--shadow-xs)}.btn-secondary:hover{background-color:var(--bg-subtle);border-color:var(--border-strong)}.btn-accent{background-color:var(--accent-yellow);color:#0f172a;font-weight:700;box-shadow:0 2px 6px #e4a61a4d}.btn-accent:hover{background-color:#f59e0b;transform:translateY(-1px)}.btn-danger{background-color:var(--status-danger);color:#fff}.btn-danger:hover{background-color:#dc2626}.btn-ghost{color:var(--text-muted)}.btn-ghost:hover{background-color:var(--bg-subtle);color:var(--text-main)}.badge{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:600;padding:3px 8px;border-radius:var(--radius-full)}.badge-blue{background-color:var(--primary-blue-light);color:var(--primary-blue);border:1px solid var(--primary-blue-border)}.badge-yellow{background-color:var(--accent-yellow-light);color:var(--accent-yellow-deep);border:1px solid var(--accent-yellow-border)}.badge-green{background-color:var(--status-online-bg);color:var(--status-online)}.badge-gray{background-color:var(--status-offline-bg);color:var(--text-muted)}.badge-red{background-color:var(--status-danger-bg);color:var(--status-danger)}.status-dot{width:8px;height:8px;border-radius:50%;display:inline-block}.status-dot.online{background-color:var(--status-online);box-shadow:0 0 0 2px #10b98133}.status-dot.busy{background-color:var(--status-busy);box-shadow:0 0 0 2px #f59e0b33}.status-dot.offline{background-color:var(--status-offline)}.app-shell{min-height:100vh;display:flex;flex-direction:column}.top-navbar{height:64px;background-color:#fff;border-bottom:1px solid var(--border-light);display:flex;align-items:center;justify-content:space-between;padding:0 24px;position:sticky;top:0;z-index:40}.brand-logo{display:flex;align-items:center;gap:10px;font-family:var(--font-display);font-weight:700;font-size:20px;color:var(--primary-blue);letter-spacing:-.02em}.brand-logo-icon{width:32px;height:32px;border-radius:8px;background:var(--primary-blue);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:16px}.brand-logo-icon .accent-dot{color:var(--accent-yellow)}.portal-tag{font-size:11px;font-family:var(--font-mono);text-transform:uppercase;letter-spacing:.05em;padding:2px 6px;border-radius:4px;background-color:var(--primary-blue-light);color:var(--primary-blue);font-weight:600;margin-left:6px}.nav-menu{display:flex;align-items:center;gap:6px}.nav-link{display:flex;align-items:center;gap:6px;padding:8px 14px;border-radius:var(--radius-md);font-size:14px;font-weight:500;color:var(--text-muted);transition:all .15s ease}.nav-link:hover{color:var(--text-main);background-color:var(--bg-subtle)}.nav-link.active{color:var(--primary-blue);background-color:var(--primary-blue-light);font-weight:600;border-bottom:2px solid var(--accent-yellow);border-radius:var(--radius-md) var(--radius-md) 2px 2px}.user-identity-pill{display:flex;align-items:center;gap:8px;padding:6px 12px;border-radius:var(--radius-full);background-color:var(--bg-subtle);border:1px solid var(--border-light);font-size:13px;font-family:var(--font-mono);font-weight:600;color:var(--text-main)}.admin-shell,.operator-shell{display:flex;min-height:calc(100vh - 64px)}.sidebar{width:250px;background-color:#fff;border-right:1px solid var(--border-light);padding:20px 12px;display:flex;flex-direction:column;gap:4px;flex-shrink:0}.sidebar-title{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--text-light);font-weight:600;padding:8px 12px 4px}.sidebar-link{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:var(--radius-md);font-size:14px;font-weight:500;color:var(--text-body);transition:all .15s ease}.sidebar-link:hover{background-color:var(--bg-subtle);color:var(--text-main)}.sidebar-link.active{background-color:var(--primary-blue-light);color:var(--primary-blue);font-weight:600;border-left:3px solid var(--accent-yellow)}.sidebar-link.active svg{color:var(--primary-blue)}.main-content{flex:1;padding:28px 36px;overflow-y:auto;max-width:1400px}.card{background-color:var(--bg-card);border:1px solid var(--border-light);border-radius:var(--radius-lg);padding:24px;box-shadow:var(--shadow-sm)}.card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;margin-bottom:28px}.stat-card{background-color:#fff;border:1px solid var(--border-light);border-radius:var(--radius-lg);padding:20px;box-shadow:var(--shadow-xs);display:flex;flex-direction:column;gap:8px;position:relative;overflow:hidden}.stat-card.highlight{border-color:var(--accent-yellow-border);border-left:4px solid var(--accent-yellow);background:linear-gradient(180deg,#FFFFFF 0%,var(--accent-yellow-light) 250%)}.stat-label{font-size:13px;font-weight:500;color:var(--text-muted)}.stat-value{font-family:var(--font-display);font-size:28px;font-weight:700;color:var(--text-main)}.stat-meta{font-size:12px;color:var(--text-light)}.customer-hero{background:linear-gradient(135deg,#FFFFFF 0%,var(--primary-blue-light) 100%);border:1px solid var(--primary-blue-border);border-radius:var(--radius-xl);padding:36px 40px;margin-bottom:32px;position:relative;overflow:hidden}.customer-hero:after{content:"";position:absolute;top:-40px;right:-40px;width:220px;height:220px;border-radius:50%;background:radial-gradient(circle,var(--accent-yellow-glow) 0%,transparent 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#e4a61a1f}.duration-card.popular:before{content:"MOST POPULAR";position:absolute;top:-10px;left:50%;transform:translate(-50%);background:linear-gradient(135deg,#e4a61a,#d97706);color:#0f172a;font-size:10px;font-weight:800;letter-spacing:.05em;padding:3px 10px;border-radius:var(--radius-full);box-shadow:0 2px 4px #e4a61a4d}.duration-mins{font-family:var(--font-display);font-size:22px;font-weight:700;color:var(--text-main);margin-bottom:4px}.duration-price{font-size:18px;font-weight:700;color:var(--primary-blue)}.active-call-container{background:#0f172a;color:#fff;border-radius:var(--radius-xl);padding:40px 32px;display:flex;flex-direction:column;align-items:center;position:relative;overflow:hidden;box-shadow:var(--shadow-xl);max-width:900px;margin:0 auto}.call-header-bar{width:100%;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid rgba(255,255,255,.1);padding-bottom:16px;margin-bottom:36px}.call-participants{display:flex;align-items:center;gap:32px;margin:24px 0}.participant-avatar-wrap{display:flex;flex-direction:column;align-items:center;gap:12px;position:relative}.participant-avatar{width:96px;height:96px;border-radius:50%;background:linear-gradient(135deg,var(--primary-blue) 0%,#1E3A8A 100%);border:4px solid rgba(255,255,255,.15);display:flex;align-items:center;justify-content:center;font-size:36px;position:relative}.avatar-pulse-ring{position:absolute;inset:-12px;border-radius:50%;border:2px solid var(--accent-yellow);animation:pulse-ring 2s cubic-bezier(.215,.61,.355,1) infinite;opacity:0}@keyframes pulse-ring{0%{transform:scale(.9);opacity:.8}to{transform:scale(1.3);opacity:0}}.call-waveform{display:flex;align-items:center;gap:4px;height:48px}.wave-bar{width:4px;background-color:var(--accent-yellow);border-radius:2px;animation:wave 1.2s ease-in-out infinite}.wave-bar:nth-child(2){animation-delay:.15s}.wave-bar:nth-child(3){animation-delay:.3s}.wave-bar:nth-child(4){animation-delay:.45s}.wave-bar:nth-child(5){animation-delay:.2s}.wave-bar:nth-child(6){animation-delay:.35s}@keyframes wave{0%,to{height:8px}50%{height:36px}}.call-timer-box{background:#ffffff14;border:1px solid rgba(255,255,255,.15);border-radius:var(--radius-md);padding:8px 24px;text-align:center;margin:20px 0}.call-timer-value{font-family:var(--font-mono);font-size:38px;font-weight:700;letter-spacing:.05em;color:#fff}.call-timer-value.warning{color:var(--accent-yellow);text-shadow:0 0 12px rgba(228,166,26,.5);animation:timer-pulse 1s infinite}@keyframes timer-pulse{0%,to{opacity:1}50%{opacity:.6}}.call-controls{display:flex;align-items:center;gap:16px;margin-top:24px}.control-btn{width:52px;height:52px;border-radius:50%;background:#ffffff1a;color:#fff;display:flex;align-items:center;justify-content:center;transition:all .2s ease;border:1px solid rgba(255,255,255,.15)}.control-btn:hover{background:#fff3;transform:scale(1.05)}.control-btn.active{background-color:var(--accent-yellow);color:#0f172a;border-color:var(--accent-yellow)}.control-btn.danger{background-color:var(--status-danger);border-color:var(--status-danger)}.control-btn.danger:hover{background-color:#dc2626}.warning-alert-bar{width:100%;background:#f59e0b33;border:1px solid var(--accent-yellow);border-radius:var(--radius-md);padding:12px 20px;display:flex;align-items:center;justify-content:space-between;margin-bottom:20px;color:#fde68a}.chat-drawer{position:fixed;top:0;right:0;width:380px;height:100vh;background:#fff;border-left:1px solid var(--border-light);box-shadow:-10px 0 25px #0000001a;display:flex;flex-direction:column;z-index:100;transition:transform .3s cubic-bezier(.16,1,.3,1)}.chat-header{padding:16px 20px;border-bottom:1px solid var(--border-light);display:flex;align-items:center;justify-content:space-between;background-color:var(--bg-subtle)}.chat-messages{flex:1;padding:20px;overflow-y:auto;display:flex;flex-direction:column;gap:12px}.message-bubble{max-width:80%;padding:10px 14px;border-radius:var(--radius-md);font-size:14px;line-height:1.4}.message-bubble.me{align-self:flex-end;background-color:var(--primary-blue);color:#fff;border-bottom-right-radius:2px}.message-bubble.them{align-self:flex-start;background-color:var(--bg-subtle);color:var(--text-main);border-bottom-left-radius:2px;border:1px solid var(--border-light)}.message-bubble.system{align-self:center;background-color:var(--accent-yellow-light);border:1px solid var(--accent-yellow-border);color:var(--accent-yellow-deep);font-size:12px;text-align:center;max-width:90%}.chat-input-row{padding:16px;border-top:1px solid var(--border-light);display:flex;gap:8px}.chat-input{flex:1;padding:10px 14px;border:1px solid var(--border-light);border-radius:var(--radius-md);outline:none}.chat-input:focus{border-color:var(--primary-blue)}.modal-overlay{position:fixed;inset:0;background-color:#0f172a99;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;padding:20px;z-index:100}.modal-card{background-color:#fff;border-radius:var(--radius-xl);box-shadow:var(--shadow-xl);width:100%;max-width:520px;padding:32px;position:relative;animation:modal-enter .2s cubic-bezier(.16,1,.3,1)}@keyframes modal-enter{0%{opacity:0;transform:scale(.95) translateY(10px)}to{opacity:1;transform:scale(1) translateY(0)}}.modal-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.table-container{overflow-x:auto;border:1px solid var(--border-light);border-radius:var(--radius-lg);background:#fff}.data-table{width:100%;border-collapse:collapse;text-align:left;font-size:14px}.data-table th{background-color:var(--bg-subtle);padding:12px 16px;font-weight:600;color:var(--text-muted);font-size:12px;text-transform:uppercase;letter-spacing:.05em;border-bottom:1px solid var(--border-light)}.data-table td{padding:14px 16px;border-bottom:1px solid var(--border-light);color:var(--text-body)}.data-table tr:last-child td{border-bottom:none}.data-table tr:hover td{background-color:#f8fafc}.demo-switcher-bar{display:none!important}.demo-switcher-label{color:var(--accent-yellow);font-weight:700;font-size:11px;letter-spacing:.08em;text-transform:uppercase;display:flex;align-items:center;gap:6px}.demo-portal-pill{padding:4px 10px;border-radius:var(--radius-full);color:#e2e8f0;font-weight:500;transition:all .15s ease;cursor:pointer;display:flex;align-items:center;gap:6px}.demo-portal-pill:hover{background:#ffffff26;color:#fff}.demo-portal-pill.active{background:var(--primary-blue);color:#fff;font-weight:600}.desktop-only{display:flex!important}.mobile-only,.mobile-block{display:none!important}@media(max-width:768px){.desktop-only{display:none!important}.mobile-only{display:flex!important}.mobile-block{display:block!important}.admin-shell,.operator-shell{flex-direction:column}.sidebar{display:none}.main-content{padding:18px 14px!important}}.mobile-drawer-overlay{position:fixed;inset:0;background-color:#0f172a80;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;display:flex;animation:drawer-fade-in .2s ease-out}.mobile-drawer-content{width:290px;max-width:84vw;height:100%;background-color:#fff;box-shadow:10px 0 25px #00000026;display:flex;flex-direction:column;animation:drawer-slide-in .25s cubic-bezier(.16,1,.3,1);overflow-y:auto}@keyframes drawer-fade-in{0%{opacity:0}to{opacity:1}}@keyframes drawer-slide-in{0%{transform:translate(-100%)}to{transform:translate(0)}}.mobile-drawer-header{display:flex;align-items:center;justify-content:space-between;padding:16px 18px;border-bottom:1px solid var(--border-light)}.mobile-drawer-body{padding:16px 12px;display:flex;flex-direction:column;gap:4px;flex:1}.mobile-drawer-footer{padding:16px 18px;border-top:1px solid var(--border-light);background-color:var(--bg-subtle)}.desktop-table{display:block}.mobile-card-list{display:none}@media(max-width:768px){.desktop-table{display:none!important}.mobile-card-list{display:flex!important;flex-direction:column;gap:12px}}.mobile-card{background:#fff;border:1px solid var(--border-light);border-radius:var(--radius-md);padding:14px 16px;box-shadow:var(--shadow-xs);display:flex;flex-direction:column;gap:10px}.mobile-card-header{display:flex;align-items:center;justify-content:space-between;gap:8px;padding-bottom:8px;border-bottom:1px solid var(--border-light)}.mobile-card-row{display:flex;align-items:center;justify-content:space-between;font-size:13px}.mobile-card-label{color:var(--text-muted)}.mobile-card-value{color:var(--text-main);font-weight:600}@media(max-width:768px){.active-call-container{padding:24px 16px!important;border-radius:var(--radius-lg)!important;min-height:calc(100vh - 120px);display:flex;flex-direction:column;justify-content:space-between;width:100%!important}.call-header-bar{margin-bottom:16px!important;padding-bottom:12px!important}.call-participants{flex-direction:column!important;gap:16px!important;margin:12px 0!important}.participant-avatar{width:80px!important;height:80px!important;font-size:30px!important}.call-timer-box{margin:12px 0!important;padding:6px 16px!important}.call-timer-value{font-size:32px!important}.call-controls{margin-top:18px!important;gap:10px!important;flex-wrap:wrap;justify-content:center;width:100%}.control-btn{width:48px!important;height:48px!important;min-width:48px}.chat-drawer{position:fixed!important;inset:0!important;width:100%!important;height:100%!important;z-index:1000!important;border-radius:0!important;border-left:none!important}.top-navbar{padding:0 16px!important;height:56px!important}.brand-logo{font-size:18px!important}.brand-logo-icon{width:28px!important;height:28px!important;font-size:14px!important}.modal-overlay{padding:12px!important;align-items:flex-end!important}.modal-card{padding:24px 18px!important;border-radius:20px 20px 16px 16px!important;max-height:92vh!important;overflow-y:auto!important}.demo-switcher-bar{bottom:12px!important;padding:6px 12px!important;max-width:calc(100vw - 24px)!important}}@media(max-width:480px){.stats-grid{grid-template-columns:repeat(2,1fr)!important;gap:10px!important}.stat-card{padding:14px 12px!important}.stat-value{font-size:22px!important}.duration-grid{grid-template-columns:repeat(2,1fr)!important;gap:10px!important}.duration-card{padding:14px 10px!important}.duration-mins{font-size:17px!important}.duration-price{font-size:15px!important}.detail-drawer{width:100%!important;max-width:100%!important}}@media(max-width:359px){.stats-grid,.duration-grid{grid-template-columns:1fr!important}.modal-card{padding:18px 14px!important}}@keyframes toast-slide-in{0%{opacity:0;transform:translateY(-8px) scale(.96)}to{opacity:1;transform:translateY(0) scale(1)}}.toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:18px;flex-wrap:wrap}.search-box{position:relative;min-width:240px;flex:1;max-width:380px}.search-box input{width:100%;padding:8px 14px 8px 36px;border:1px solid var(--border-light);border-radius:var(--radius-md);background:#fff;outline:none;font-size:13px;transition:all .15s ease}.search-box input:focus{border-color:var(--primary-blue);box-shadow:0 0 0 2px #1e40af1a}.search-box svg{position:absolute;left:11px;top:9px;color:var(--text-light)}.filter-select{padding:8px 12px;border:1px solid var(--border-light);border-radius:var(--radius-md);background:#fff;font-size:13px;color:var(--text-body);outline:none;cursor:pointer}.filter-select:focus{border-color:var(--primary-blue)}.empty-state{text-align:center;padding:48px 24px;background:#fff;border:1px dashed var(--border-light);border-radius:var(--radius-lg)}.empty-icon{width:52px;height:52px;border-radius:50%;background:var(--bg-subtle);color:var(--text-muted);display:flex;align-items:center;justify-content:center;margin:0 auto 14px}.empty-title{font-size:16px;font-weight:700;color:var(--text-main);margin-bottom:4px}.empty-desc{font-size:13px;color:var(--text-muted);max-width:360px;margin:0 auto 18px}.detail-drawer-overlay{position:fixed;inset:0;background:#0f172a66;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:100;display:flex;justify-content:flex-end}.detail-drawer{width:440px;max-width:90vw;height:100%;background:#fff;box-shadow:-10px 0 30px #00000026;display:flex;flex-direction:column;animation:drawer-enter .2s cubic-bezier(.16,1,.3,1)}@keyframes drawer-enter{0%{transform:translate(100%)}to{transform:translate(0)}}.auth-page-wrapper{min-height:100vh;display:flex;flex-direction:column;background:linear-gradient(180deg,#fff,#f8fafc);padding:24px}.auth-card{max-width:440px;width:100%;padding:36px 32px;margin:auto;box-shadow:0 20px 40px -15px #1e40af1f;background:#fff;border:1px solid var(--border-light);border-radius:var(--radius-xl)}.otp-inputs-row{display:flex;justify-content:center;gap:8px;margin-bottom:18px}.otp-box{width:42px;height:48px;text-align:center;font-size:18px;font-weight:700;font-family:var(--font-mono);border-radius:8px;border:1px solid #CBD5E1;outline:none;transition:all .15s ease}.otp-box:focus{border-color:var(--primary-blue);box-shadow:0 0 0 2px #1e40af26}@media(max-width:480px){.auth-page-wrapper{padding:16px 12px!important}.auth-card{padding:24px 16px!important;border-radius:var(--radius-lg)!important}.otp-inputs-row{gap:5px!important}.otp-box{width:38px!important;height:44px!important;font-size:16px!important}}@media(max-width:359px){.auth-page-wrapper{padding:12px 6px!important}.auth-card{padding:20px 10px!important}.otp-inputs-row{gap:4px!important}.otp-box{width:34px!important;height:42px!important;font-size:15px!important}}